Trolli Pty Ltd (“we,” “our” or “us”) is committed to protecting the privacy of Users of the Tolli App (“the App”) and other services.

We strictly abide by privacy laws, regulations and best international privacy standards to provide you with safer and more reliable services. Because we understand that we will, from time to time, collect and use your data, we have established this Privacy Policy to set out, among other things, our data collection, retention, use and disclosure practices. Please read the Privacy Policy to understand how your information is treated.

Collection of personal information

When you use the App, you are likely to provide us with your personal information, including, without limitation, names, proof of identity, gender, age, email addresses, photographs, billing addresses, phone numbers or other information related to your use of the App. This information may be collected when you sign into the App; when you contact us; when you respond to our request for information; or when you submit your personal data to us for any reason. In addition, we may receive information about you from third parties and we shall treat the information in accordance with this Privacy Policy

If the personal data supplied to us relates to third parties, by submitting such information to us, you confirm having the consent of the third party and authority to provide the personal data on their behalf.

Although we will keep your personal information confidential, we may share it with selected third parties only for the purposes set out in this policy or if we are legally obliged or entitled to do so in law. We may share information about you with a) the payment systems we use including Stripe; b) other companies that provide products or services to us including SMS authentication, payment processing and location tracking services; c) governmental authorities; and d) any other third party if allowed to do so in law.

Please note that we may have no control over how third parties collect, process or store your personal information and as such, we shall not accept any liability resulting from the unlawful collection, processing or storage of personal information by third parties.

Use of cookies

We and affiliates, analytics, and service providers may use cookies and other similar technologies to collect information about how you use the App and provide features to you. Cookies are small text files that are stored on browsers or devices by the App. By using the App, you agree that we can place cookies on your device.

We may also ask advertisers or other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or the third party.

Use of information

We use the information we collect for the following purposes:

• a) To provide and improve the services under the App, address your inquiries, and process your registration;
• b) To monitor the effectiveness of the App;
• c) To communicate with you and to enable communications between users
• d) To diagnose or fix technology problems;
• e) To automatically update the App on your device;
• f) For any other purposes disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.

Sharing of information and Consent

We may share your information with our agents, employees or contractors to help provide, understand, and improve the App.We may share your information with our agents, employees or contractors to help provide, understand, and improve the App.

We can only use or share your information for purposes other than those described in this Privacy Policy with your express consent.

Storage and processing of information

All information collected through the App will be stored and processed within Australia.

By registering for and using the App, you consent to the transfer of information to Australia or to any other country in which we maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

We use commercially reasonable safeguards to help keep the information collected through the App secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. To help us keep your information safe, we expect you to maintain the secrecy of your unique password and account information.

Data retention

We shall retain personal data collected for a reasonable time frame, which will vary depending on the nature of the data and whether the data may be needed for future legitimate use.

Following termination or deactivation of your App account, we may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Your control over information

You may, at any time, edit, update or delete your details as displayed in the App, including your address, email, names, among others. However, when you delete or update information, we follow a process to ensure that the modification or deletion is not accidental or malicious. Accordingly, there may be delays between when you edit/delete information and when copies are edited/deleted from our active and backup systems.

Changes to the Privacy Policy

We may update this privacy policy from time to time. If a revision to the Privacy Policy, we shall endeavor to provide you with reasonable notice prior to the revised Privacy Policy taking effect.

Contact us

If you have any questions about this Privacy Policy, please contact us at info@trolli.com.au

Effective date of the Privacy Policy: 25th March 2020

Last updated on: 25th March 2020.